MTV was a candidate for a Utility 'Blind Date' at Water Tech Invest 25 March, 2014
Profile compiled by Isle Utilities
MTV is a cloud-based knowledge collection and retrieval system for technicians in the field and in supporting roles. The system can be accessed via smartphones, tablets or desktop computers. Users can easily and simply create and upload multimedia content relating to a particular task or asset using the video, camera, audio and text input features of their device. This invaluable asset specific information is then available to any other technician in the organisation through their MTV connected device. An MTV connected technician sent to work on a faulty pump, motor or valve has instant access to a complete maintenance history for that asset, complete with a visual record of previous work and guidance created by colleagues, greatly increasing the chances of a swift or 1st time fix. MTV can also manage manuals, plans and diagrams, whatever the source. When a data connection is unavailable the system works offline, content can be stored and uploaded once a connection is re-established. Technicians are rewarded and recognized for contributions via a points system to incentivise participation and content creation. In practice this system has proved extremely popular with users.